General Terms and Conditions
Terms of Use

Collins Auction.

These Terms of Use (hereinafter referred to as "Terms of Use") are intended to inform the legal rights and obligations between "Collins Auctions Co., Ltd." as the service provider and "you" as the service recipient. Therefore, please read these Terms of Use carefully for your benefit in receiving services from Collins Auctions Co., Ltd.

By registering and creating your user account on the website https://collinsauction.co.th, you are deemed to have read and thoroughly understood these Terms of Use and accepted all Terms of Use provisions. Therefore, these Terms of Use are legally binding upon you.

  1. General Provisions

1.1 The various definitions in these Terms of Use shall be in accordance with those specified in Section 2 and those specifically defined in any part of the Terms of Use.

1.2 We reserve the right to change the Terms of Use, whether in whole or in part, at any time, with such changes taking effect immediately when you click "Agree" while logging into your user account. We will make every effort to notify all service recipients of such changes through email channels, website pages, or other communication channels. You understand that reading and understanding the latest Terms of Service displayed on the website or sent to you through other communication channels is your responsibility.

1.3 If you have additional questions about these Terms of Use, please contact our customer service at [email protected]

  1. Definitions

"Collins" or "We" Means Collins Auctions Co., Ltd., registration number 0245564001921, located at 2 Soi 30 Rama IX Road, Hua Mak Subdistrict, Bang Kapi District, Bangkok 10240, Thailand "Service Recipient" or "You" Means the person who agrees to receive services and is a contracting party with Collins through the website "Website" Means https://collinsauction.co.th "Contracting Parties" Means Collins and the service recipient "Bidder" Means the service recipient who participates in item auctions according to the terms and conditions specified in Sections 5.1 and 5.2 of these Terms of Use "Auction Organizer" Means Collins "Buyer" Means the bidder who wins the auction, or the service recipient who makes a purchase offer to the seller and receives acceptance of such offer from the seller in classified purchases "Seller" Means a person who brings items for sale on the website, whether through classified sales or auction methods "Auction Ticket" Means the ticket that service recipients must purchase to have the right to be a bidder, according to the terms and conditions detailed in Section 5.1(1) of these Terms of Use

  1. User Account Creation and Identity Verification

3.1 To use our services, you must create a user account through the website and agree to the Terms of Use. You must provide complete necessary information, and clicking "Agree" means you accept these Terms of Use and are legally bound by them.

For sellers only: If you register and express intention to be a seller, you must comply with additional conditions beyond these Terms of Use. We will contact you through the email address you provided during registration as soon as possible, and you will receive a seller agreement form from us for consideration and signing. Please read and understand the contract details for your own benefit. We reserve the sole right to consider and approve access as a seller on our website.

3.2 Service recipients who wish to open user accounts may be natural persons or legal entities, with the following identity verification conditions:

(a) For natural persons, you agree to warrant and confirm that:

(1) You are at least 20 years old, have permanent residence or long-term residence in Thailand, and have the

complete legal capacity to enter into any transactions under the use of this website

(2) You have used and provided your real name according to your ID card, passport, or other government-issued documents that we accept for consideration, which you must provide correctly, completely, and currently at the time of the user account opening request

(3) You open a user account for your own use and service only, and have not opened an account for the benefit of any other person

(b) For legal entities, you agree to warrant and confirm that:

(1) You have used and provided various names correctly, completely, and currently as registered with relevant government agencies at the time of the user account opening request, such as legal entity name according to certified copy of legal entity certificate, natural person name according to copy of power of attorney (if required), and copy of company director's ID card, etc.

(2) You warrant and confirm that the legal entity representative who enters into the contract and submits the user account opening request has legal authority to act on behalf of the entity

(3) You open an account for your own use and service only, and have not opened an account for the benefit of any other person

3.3 Collins reserves the sole right to consider approving or not approving user account creation in all cases, and we have no obligation to disclose the criteria for such consideration.

3.4 You consent to allow us to review documents and/or other additional evidence to verify your identity, address, and contact phone number at any time, and you agree to warrant to us that such documents are accurate and truthful. If you change your name, trade name, address, phone number, or important details in identity verification documents, you agree to notify us within no more than 30 (thirty) days after such name or detail changes. This is for the benefit of maintaining your service usage rights, otherwise communication from us to you shall be deemed properly delivered.

3.5 You acknowledge and agree that you have the duty and responsibility to maintain the confidentiality and security of your user account. You will not disclose passwords or security codes in your possession to others, except for disclosure to your employees, staff, or authorized representatives for use on your behalf.

3.6 Login using your password at any time shall be deemed as your own action, whether or not such action is within your knowledge. You understand well that the actions of users you assign or authorize to use your user account are not under Collins' control. Therefore, if such user actions cause damage or loss of benefits to you, we will have no responsibility toward you whatsoever. If you become aware of unauthorized access to your user account, you agree to notify us immediately.

3.7 In cases where there are reasonable grounds to believe that there has been a violation of these Terms of Service that may cause damage to us or to any other service recipient, we have the right to suspend or revoke access to your user account, including the right to delete such user account from the system, and we reserve the right to demand that you compensate for any damages that occur.

3.8 Except for cases under Section 3.5, you shall not transfer the right to use your user account to others without obtaining our written consent.

  1. Usage Restrictions

4.1 For security, you must log in and agree to the Terms of Use before starting to use the service each time, and you acknowledge and understand that you will not be able to use our services if you do not agree to these Terms of Use.

4.2 In cases where your username and password are used by unauthorized external parties, you have the duty to immediately notify Collins of such incidents so that we can implement measures to prevent and resolve such problems promptly. Such measures are implemented solely to assist you; Collins has no responsibility to you or others for any defects or consequences of implementing such measures, and when you register for the service, you are deemed to have given advance consent to Collins for implementing such measures.

4.3 You must not perform or attempt to perform any actions that are harmful to the security of Collins' computer systems or networks and those of external parties that Collins uses in providing services.

4.4 You must not send or input any data or documents to the website that may cause damage to Collins' hardware or software equipment, or that of external parties Collins uses in providing services, or other service recipients, including sending or inputting data or documents that violate the law or that you have no legal right to use.

4.5 You must not use Collins' services to support or use in ways related to any activities or businesses with purposes expressly prohibited by law. If such actions are discovered, Collins reserves the right to delete your user account from the system without prior notice and will not refund any money you have already paid to us. Collins has no responsibility for any damages to you who violate or to external parties.

4.6 You acknowledge and accept that in the normal operation of Collins' website services, which operate through computer processing and the internet, may not be under Collins' control to be available at all times. At any time, we may temporarily close or suspend system access for the benefit of maintenance, troubleshooting, threat prevention, or service development from time to time without prior notice, and this shall not be considered a violation of these Terms of Use. Collins may have backup measures to mitigate emergency disruptions on a case-by-case basis.

  1. Item Auction Participation

5.1 Anyone who wishes to bid in auctions must complete one of the following two actions to be eligible to bid in auctions:

(1) Purchase auction tickets, where each auction ticket can be used for one auction. Purchased auction tickets have no expiration date and can be stored in your user account. For additional details regarding types and categories of auction tickets, including auction ticket prices, these shall be in accordance with the Ticket Terms & Conditions.

(2) Provide usable credit card information with a credit limit not less than that specified by the system according to details that will be notified to you at the time you record the above information into the system on the website.

5.2 You must have a user account if you wish to participate in online auctions on our website. The Online Auction Terms & Conditions on the website will be enforced upon you, which is considered that you have agreed to be bound by such terms and conditions when you agree to open a user account according to Section 3.1. Therefore, we strongly recommend that you understand such terms and conditions in detail for your own benefit, which you can study further at this link: https://www.collinsauction.co.th/policies/auctions-term-condition

5.3 For Event auction conditions, please study the documents for each auction Event.

  1. Classified Item Purchases

You must have a user account if you wish to purchase items in the Classified section on our website. The Classified Terms and Conditions for online item purchases on the website will be enforced upon you, which is considered that you have agreed to be bound by such terms and conditions when you agree to open a user account according to Section 3.1. Therefore, we strongly recommend that you understand such terms and conditions in detail for your own benefit.

  1. Website Access and Usage Restrictions

Collins reserves the right at our sole discretion to temporarily or permanently terminate, end, or limit your access to the website and related services, or any part of such website or services, without prior notice if we discover that you have violated the Terms of Use, particularly Sections 4.3, 4.4, and 4.5, for which Collins shall have no responsibility to you in any respect.

  1. Intellectual Property

Unless otherwise specified, Collins owns copyrights and intellectual property in all content, including images, designs, symbols, photographs, video clips, animations, content, etc., and other content that is part of the website that is copyrighted, trademarks, trade dress, designs, and/or other intellectual property protected by intellectual property protection laws, except for parts that are trade names or trademarks of our customers or other persons, or parts that are clearly specified otherwise. No one may copy, reproduce, duplicate, backup, imitate, replicate, modify, or add for distribution for any other purpose in our intellectual property without written consent from Collins.

  1. Links to Other Websites

9.1 This website may have links to advertisements or information about other external services presented by third parties. You understand that Collins is not involved in, has no decision-making authority, control, or endorsement of the accuracy of the content of such services, including no guarantee regarding security system violation issues that may arise from connecting to such third-party services. If you have any concerns or complaints regarding connections to such third-party service provider websites, you will contact such service providers directly yourself.

9.2 This website may link to other websites related to other Collins services or services of service providers related to Collins, and such other websites may have separate terms and conditions beyond these Terms of Use, which you agree to be bound by such terms and conditions only in parts that have different content or conflict.

  1. Payment

Collins and/or third-party business partners reserve the right at their sole discretion to determine acceptable payment methods for specific services or products. You are obligated to pay for all goods and services completely and within the payment deadline for goods and/or services selected or reserved through the website. You are obligated to pay other related costs, including but not limited to taxes, shipping charges, insurance fees, and other expenses (if any).

If you make any type of online payment, you warrant and guarantee that (a) the credit card, debit card, and bank account information you provide is true, accurate, and complete (b) the card is issued in your name and charges incurred by you will be paid by your credit/debit card company or bank. Additionally, you agree and authorize us to:

(1) Submit transactions using the card or financial information you provide

(2) In case of authorized recurring transactions, submit transactions using the recurrence basis (such as monthly or annual) for renewals

(3) If necessary, charge you proportionally (as specified) in accordance with specific fee conditions for the goods or services you are purchasing or registering for, and

(4) If necessary (and relevant), charge through your mobile service provider via mobile application if you authorize us to do so. You can cancel your service for ongoing transactions/services at any time by contacting our customer service at [email protected] or using other methods specified on the website.

  1. Limitation of Liability

11.1 You acknowledge that although Collins has the intention and makes every effort to provide website services according to these Terms of Use with full efficiency, Collins cannot guarantee that your service use will be free from defects (including but not limited to stability, reliability, accuracy, completeness, effectiveness, suitability for certain purposes, security defects, errors, computer bugs, or viruses). This is because systems related to service provision, whether communication systems, computer systems, or the internet, inherently have uncertainties that may cause interference or obstacles to your use of our services, and providing services with such limitations will not be considered a breach of contract, and we are not responsible to you for any damages from the above causes.

11.2 You understand well that Collins is merely a platform service provider and intermediary to facilitate connections between buyers, whether through auction participation or classified purchases, and sellers through our website only. Collins has no responsibility for accuracy, completeness, liability, losses, or damages of any kind in transactions or actions between buyers and sellers, and does not provide any warranties or guarantees related to any items posted on the website, except for items clearly specified as being sold by Collins itself.

11.3 Collins can arrange, collect, manage, share, and distribute seller information in any form to promote contact between sellers and interested buyers, and between the Collins website and interested buyers. Collins does not guarantee that information, images, or any media that sellers have authorized Collins to arrange and display on the website is accurate. Collins is not an agent, partner, or acting on behalf of sellers. Therefore, Collins has no obligation to compensate for any losses, damages, or costs arising from seller information or any information provided by sellers.

  1. Force Majeure

12.1 When force majeure occurs and directly affects you or us such that we cannot comply with any provision in these Terms of Use, the contracting party affected by force majeure must notify the other contracting party of such cause and impact on compliance with any provision as quickly as possible, and agree to comply with these Terms of Use immediately when able to resume action. Both contracting parties agree that the affected contracting party shall not be responsible to the other contracting party for defects, failures, or delays in compliance with Terms of Use due to such force majeure.

12.2 For the purposes of these Terms of Use, "force majeure" means any cause that has occurred or will result in disaster, being a cause that cannot be prevented even if the contracting party that must experience or is about to experience such event has taken reasonable care as could be expected in such position and circumstances, including but not limited to failures in services of network communication, telecommunications, and internet service providers, fire, flood, storm, war, riots, terrorism, pandemics, widespread employee or worker strikes that impact beyond just the contracting party's organization, and not strikes initiated by the contracting party's employees or workers.

  1. Indemnification

In cases where Collins, parent companies, subsidiaries, affiliated companies, including officers, directors, agents, employees, or partners, suffer any damages arising from website use that violates any provisions in these Terms of Use, you agree to compensate for any such damages, including attorney fees and any legal proceeding costs.

  1. Communication

Any communication between Collins and buyers or sellers under these Terms of Use shall be deemed complete when delivered by hand, or made in writing and sent by registered mail to the other party at the provided address, or sent by email to the provided email address details. All notifications or communications sent according to the above conditions shall be deemed received by the recipient on the date and time sent if delivered by hand or email, and if sent by mail, shall be deemed received within three (3) business days after sending.

  1. Personal Data

Any personal data of yours that is collected, used, or disclosed through use or visiting the website shall be subject to the Personal Data Protection Act B.E. 2562. For full understanding of your rights, details of personal data we collect, methods we use to collect, process, disclose, and store your personal data, and others, we recommend you read our Privacy Policy at the following link: https://www.collinsauction.co.th/policies/privacy-policy

  1. Cookie Usage

During normal website use, we may collect your information regarding your website access, such as Internet Protocol (IP) addresses, time of your visit, website pages you request, internet service provider name, websites or media that refer you to us, etc., through the use of cookies, which are small files stored in your web browser to enhance website design efficiency. Cookies help us track and collect your user behavior data so we can better target our users' interests and improve user experience on the website. You can set your browser to reject all cookies or indicate when cookies are being sent. However, some features or services of the website may not function properly without cookies. Therefore, for full understanding of cookie operations on our website, we recommend you read our Cookie Policy at the following link: https://www.collinsauction.co.th/cookie-policy

  1. Help and Complaints

17.1 You have the right to report any abnormalities in usage or payments that you encounter to us without delay at [email protected] so we can promptly resolve obstacles, impediments, or abnormalities in such usage.

17.2 You can contact us for help and complaint resolution for various problems by contacting the call center phone number announced on the website page, or we will have our team respond within 48 hours after we receive your contact.

  1. Completeness of Terms of Use

If any provision or text in these Terms of Use is void or unenforceable under Thai law, such void or unenforceable provision or text shall not affect the completeness or enforceability of other remaining provisions or related rules.

  1. Conflicts in Terms of Use

In case of differences between the Thai language Terms of Use and any translated version in other languages, the Thai language Terms of Use shall prevail over Terms of Use in other languages.

  1. Governing Law and Dispute Resolution

The interpretation of these terms and conditions shall be governed by and construed in accordance with the laws of Thailand, without regard to conflict of law principles. Any disputes related to the enforcement, interpretation, or use of these terms and conditions shall be finally decided by the courts of Thailand.